
D4B is a civic technology platform enabling municipalities to manage citizen complaints and service requests with real-time job tracking and team coordination. Residents interact through a cross-platform Flutter app to submit detailed issues—including geolocation, media, and category tags—while administrators oversee operations via a feature-rich Next.js admin panel. The backend, built using modular Flask microservices, handles authentication, job dispatching, user and team management, location logging, notifications, and secure file uploads. PostgreSQL ensures data consistency, Redis powers fast-access caching, and Google Cloud Storage handles media assets. D4B promotes transparency, operational efficiency, and citizen satisfaction through scalable, secure, and observable architecture.